LuvoIconsLuvoIconsLuvoIconsLuvoIconsLuvoIconsLuvoIconsLuvoIconsLuvoIcons
Use LUVOLOVE to save 10% when you spend $100 Use LUVOLOVE to save 10% when you spend $100

About Us

  • What does Luvo mean?

    Luvo [loo- vō] has Latin roots, and it loosely means to give aid or strength to accomplish a purpose. To us, Luvo is a person who takes care of themselves so they can in turn, care for others. Luvo is a movement that sparks the belief that leading a healthy lifestyles creates your best self and inspires the world around you.

Buying Luvo

  • Where can I buy Luvo meals?

    You can purchase directly from Luvo on our website.

    If you prefer to purchase in a store, click here, to find a retailers near you.

  • Is there an order minimum?

    Yes, our order minimum is 8 items. Select any combination of items or choose a bundle.

  • What shipping options do I have?

    Luvo currently ships to 49 states. We do not ship to Alaska or Hawaii.  We ship on Mondays, Tuesdays & Wednesdays. Any orders placed between Wednesday to Saturday will be shipped the following week. You don’t have to be home to receive your package. Your package will be left at your front door.

  • How much does shipping cost?

    We offer flat-rate shipping to the continental US for $9.99.

  • Do you ship internationally?

    We currently do not ship outside of the United States.

  • How are Luvo products shipped?

    Luvo products are shipped in an insulated box packed with enough dry ice to ensure it stays frozen during shipping.

  • Will sales tax be added to my order?

    Luvo Inc. is required to collect sales tax in some states. The collection of sales tax is based on where an order is being shipped and will be added to an order during the checkout process.

  • What payment types are accepted?

    All major credit cards and PayPal can be used to place your order.

  • How will I know the order was received?

    Once your order is placed you will receive an Order Confirmation email, this confirms that we are processing your order.

  • Can I track my order?

    Yes! Once we have shipped your order you will receive a shipping confirmation email. This email will also include a tracking number so you know when you expect your meals.

  • How can I view my order online?

    You can track the status of your order by clicking the link in your shipping confirmation email. Or you can send an email to Customer Service at orders@luvoinc.com

     

     

  • Can I change or cancel an order?

    Yes, you are able to modify or cancel an order if you contact customer care within 12 hours of placing your order. Please contact us at orders@luvoinc.com for further assistance.

  • What if I provide an inaccurate shipping address?

    Luvo reserves the right to make corrections and to limit refunds and replacements if an address error is made. We guarantee delivery only to the addresses we are provided; which are confirmed on the order confirmation.

  • Can I set up my order to be repeated?

    At this time, we do not offer orders that can be repeated or a subscription service. If you would like a quicker checkout process you can sign up with a Luvo account to have all your shipping details saved.

  • Is there a best-before date?

    All our meals have a best-before date printed on the packaging. Our Steam in Pouch™ meals also have the best-before date on the pouch as well.

  • Who can I talk to about an issue?

    Please send an email to orders@luvoinc.com

Cooking instructions

Dietary restrictions

  • Which of your products are nut-free?

    Many of our dishes are made without nuts, however we cannot guarantee that our dishes are allergen-free as the facility where they are produced is not certified allergen-free. Our labeling indicates as much and we take every precaution to avoid contamination. Click here to see a current list of products that are made without nuts.

  • Which of your products is gluten free?

    We are pleased to offer a selection of meals that have been certified gluten free by the Gluten-Free Certification Program.

    Click here to see our current certified gluten free meals.

    We are currently in the process of certifying a number of our other meals as gluten free, so check back soon for updates.

  • Which of your products are vegan and/or vegetarian?

    We are pleased to offer a variety of options for vegetarians and vegans.

    Click here to see our current vegetarian meals.

    Click here to see our current vegan meals.

  • Which of your are products dairy free?

    We do have some products that are dairy free. Click here to see a current list.

Retail Product Packaging

  • Can the steam pouch be recycled?

    Some community recycling programs allow the entire steam pouch to be recycled while others do not, so consumers should check with their local recycling program for options.

  • What is the (steam pouch) bag made from?

    Our paper steam pouch is very similar to a conventional roasting pouch: it uses unbleached paper sandwiched to a lining of BPA-free Mylar film that is specially designed to gently steam each entrée, locking in flavor and aroma.

  • Is your packaging recyclable?

    Yes. Our outer box is made from 100% recycled paperboard with 75% post-consumer waste; the steam pouch contains unbleached paper made from 20% pre-consumer waste and uses soy or waterless inks.

Luvo CheckIt App